Nice little blog that sums up the wayfinding experience of many in stations and how then the customer service has to rescue the situation (or sometimes fails to do so). Most wayfinding mistakes result in annoyance or stress...but others have more significant consequences
http://wendyhome.com/2013/04/18/4-hour-detour/
Hello CCD, thanks for referring to my little story. I travel by train in the UK quite a lot so I've written several illustrated stories with this blog tag: http://wendyhome.com/tag/train/
ReplyDeleteHappy reading :-)