As the railway industry becomes more focused on the passenger, the role of human factors in producing good design that delivers what the passenger wants is becoming more important.
In this article in the International Railway Journal this month, our very own Mike Stearn highlights the areas in which improvements can be made.
This starts with understanding the different kinds of passengers travelling on the service, what they need and how they behave. How do you develop better seat design taking into account that a significant behaviour on trains is sleeping? How do you improve the personal space and facilites to account for increasing use of laptops and other mobile devices? How do you make access to luggage storage easier? How do you better provide information to passengers on the performance of the service?
Read on and find out!
Labels: design, interior design, passenger, passenger satisfaction, railway, train design