What do passengers say they want in airports?

Continuing the theme of our recent posts on airport design and meeting the needs of the passengers, we came across this blog post of a survey of what they said they wanted: http://www.futuretravelexperience.com/2011/05/what-do-passengers-really-want/

Biggest desire?  Signage, communications, staff - people want to know where to go, how to get there, where their plane is, etc.  They also want a human to deliver some of this - so signs and interactive kiosks will only get you so far in meeting passenger needs.


Maybe they want wifi as the second need so that they can email and tweet all their friends when the get lost or stuck in a queue

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DESIGN AND THE HUMAN FACTOR: What do passengers say they want in airports?

Sunday, 22 May 2011

What do passengers say they want in airports?

Continuing the theme of our recent posts on airport design and meeting the needs of the passengers, we came across this blog post of a survey of what they said they wanted: http://www.futuretravelexperience.com/2011/05/what-do-passengers-really-want/

Biggest desire?  Signage, communications, staff - people want to know where to go, how to get there, where their plane is, etc.  They also want a human to deliver some of this - so signs and interactive kiosks will only get you so far in meeting passenger needs.


Maybe they want wifi as the second need so that they can email and tweet all their friends when the get lost or stuck in a queue

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1 Comments:

Blogger My name is Shelly said...

Even though we have all this wonderful technology, nothing beats talking to a human being.

12 July 2011 at 19:52  

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