When spaces like airports are well laid out and we are helped at every turn by things like useful and informative signage we hardly notice it. When we are let down, for example, the signs suddenly stop mentioning where we want to go at a critical decision point, we feel annoyed, stressed, etc.
Our work as designers obviously aims to provide the best experience possible and we want to eradicate wayfinding woes. But we’re always interested in those poor experiences to see what we can learn and how we can use those lessons to convince others of the need to get it right.
So if you have had a memorably poor wayfinding experience on any given journey, we’d like to hear from you. Please comment on this blog to add your thoughts and experiences.
Whether you’ve been visiting a hospital, your journey to work, finding your way around a commercial building or outdoor space, shopping centre or anywhere, please let us know your experience in as much detail as you like.
To get us started, one of our principal consultants found himself in an embarrassing situation recently due to the rather overly “designed” symbols on the toilet doors of a London pub!